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Privacy Policy

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Your privacy is important to us. It is JPL Plumbing & Heating Ltd's policy to respect your privacy regarding any information we may collect from you across our website, http://www.jplplumbing.co.uk, and other sites we own and operate.

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1. Information we collect

Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information
We may ask for personal information, such as your:

  • Name

  • Email

  • Social media profiles

  • Date of birth

  • Phone/mobile number

  • Home/Mailing address

  • Work address

  • Payment information

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2. Legal bases for processing

We process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so. These bases include:

  • It’s necessary for the performance of a contract (e.g., to provide a service you request);

  • It satisfies a legitimate interest (e.g., to market our services, improve our systems, or ensure security);

  • You have given consent (e.g., to receive newsletters);

  • We are complying with a legal obligation.

New (2025) update: Under the Data (Use and Access) Act 2025, recognised legitimate interests now include fraud prevention, safeguarding, and service optimisation. We will only use these grounds where appropriate and documented.

You can withdraw your consent at any time. We do not retain personal information longer than necessary and protect it to commercially acceptable standards. However, electronic data transmission is never 100% secure.

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3. Collection and use of information

We collect, hold, use and disclose information for the following purposes:

  • To personalise your experience

  • To enable access to our website and platforms

  • To communicate with you

  • For internal records and administration

  • For analytics, research, and improvement of services

  • To offer promotional materials and competitions

  • To comply with legal obligations

  • To process job applications

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4. Disclosure of personal information to third parties

We may disclose personal information to:

  • IT and service providers (e.g., hosting, payments, analytics)

  • Employees and contractors

  • Courts, regulators, or legal authorities if required

  • Sub-contractors and service partners assisting our work

We do not sell your data.

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5. International transfers of personal information

We may store/process your data outside the UK. We ensure any transfer is to countries with materially equivalent protections under the Data (Use and Access) Act 2025. We use appropriate safeguards (e.g., standard clauses).

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6. Your rights

You have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Be notified of data breaches

  • Lodge a complaint with the ICO

New (2025) update: You also have the right to request a pause ("clock stop") on Data Subject Access Requests while we verify your identity or clarify your request.

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7. Automated decision-making

We may use automated tools for quotes or booking services. You can:

  • Request a human review

  • Ask for an explanation of the decision

  • Challenge the outcome

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8. Cookies

We use cookies to improve your browsing experience. Cookies help us remember your preferences and understand site usage. Please refer to our updated Cookie Policy for detailed information.

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9. Business transfers

In the event of a sale, merger or business closure, your data may be transferred to new ownership, under the terms of this privacy policy.

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10. External links

Our site may link to external websites. We are not responsible for their content or privacy practices.

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11. Policy changes

We may update this policy periodically. Major changes will be announced via the website. Continued use implies acceptance.

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Contact us

JPL Plumbing & Heating Ltd
Data Controller
enquiries@jplplumbing.co.uk
01472 897828

This policy is effective as of 15 July 2025.

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